Every GG product (except those clearly labeled otherwise) has a life time warranty (exepts springs and oxidation of the surface).
This warranty applies to all GG products both brand new and second/third hand.
This warranty covers all situations (user’s fault, manufacturing fault etc) and it starts from the first day that user receives the unit.
The only 2 things required from the user is to send 10 euros per faulty part (or 15 euros for steel parts) to the manufacturer and the manufacturer will ship a new part to the user and a photo or a video showing the faulty product.
In case of problem with a new unit, first contact the supplier you’ve bought the unit from. Otherwise contact Imeo for details.
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Hi.
Yesterday I dropped “Lower battery tube assembly”(include Bottom cap and switch assembly) into sea while changing battery on deck of my boat.
Can you send me that parts to me?
Actually I already had “Bottom cap Brass” so I need “Lower battery tube” and “switch assembly”.
I bought GG at E-cigs.co.uk and the serial was #1099.
Thanks.
Kim.
Imeo,
I was filling up my UFS today and accidentally knocked it off the counter and when it hit the floor the threads bent inward and it will no longer stay sealed. I have taken pictures and I am whiling to pay the fee please let me know how to proceed.
Thanks,
David